This page outlines the privacy and data usage policy for the use of the 'Superr' app.
CoinedOne Technologies (P) Ltd(“Superr”, "CoinedOne", “App”, “Application”, "We", “Us” or “Our”), having its registered office in Startup Mission, KINFRA, Kalamassery, Kochi would like to be transparent when it comes to the use, collection and sharing of personal data of our customers. Hence, we have developed this Privacy Policy with the sole purpose of informing our customers ("End User" or "You") about the collection and usage of different information related to the use of the application.
Note that by downloading and using our application, you have consented to this Privacy Policy. If for some reason, you do not agree to this Privacy Policy, you must not use our App.
All the features of our product and the implemented services are provided under the terms of our End User License Agreement ("EULA"), but some of them may require your attention due to the information they collect. Hence, We would like to provide You with more details related to the data we collect for the proper working of our Application.
We offer various features and services as described in the product documentation and EULA. To make them all work smoothly, we need access to different permissions and information as described below.
Personally Identifiable Information (PII) is the information that can be linked to a person or persistently linked to a mobile device. We only collect the following types of PII when you install the application:
We may also receive users’ email address when a user contacts us through the “Contact Us” form of our website and “Feedback” form of the application so that we can quickly respond to the question or feedback. We collect the email address for the sole purpose of responding directly on a one-time basis to a specific user request. If the user does not wish to authorize the collection of the information mentioned above, then the user should not download and install the 'Superr' app. Similarly, if a user wants to prevent the collection of data, then they may simply uninstall the app.
Non Personally Identifiable Information (Non-PII) includes information such as the type of operating system and application build that you use. Non-PII is used to help troubleshoot any user issues.
'Superr' collects the following non-PII:
The parent uses the email address to register and sign up on the app. ONLY The parent can login and make changes on the child's device. The parent is required to understand the permissions and allow all such permission on the child's device with their consent. Every change that is made on the child's device is supposed to be performed by the parent only. The parent can check on the child's phone by managing the contacts list, the apps being installed and used, along with the child's device location. The child can just make a request and send notifications to the parent. For example, the child can ask the parent to unblock the device, apps or extend usage limits etc.
While joining the 'Superr' waitlist via the web application, we collect the following information from you: your name and email id.
Our application or website may include links to websites or content from other third-party businesses. However, we are not liable and cannot be held responsible for the policies they practice. We do not have any control or access to technologies they may use. We, therefore encourage you to read their individual privacy policies before clicking on their links (advertisements) while you are active on our application.
We employ third-party analytics for tracking the the usage of the Superr app to understand how our users use the app and to improve their experience on our app. Such data help us understand our user base better. All data collected through this category will be stored by the third-party analytics service in question.
Our application or website may include links to various social media platforms where you can post reviews and feedback. Your use of these social media platforms through our application may result in collection or sharing of your information by them. We, therefore encourage you to read the individual privacy policies of these third-party social media platforms and understand what information may be collected, used, and shared before using their platform while you are active on our app or website.
The child's data is sent on our servers only after the consent of the parent. This data is stored on our servers in encrypted form. We use industry standard TLS encryption to keep childrens’ collected data private and secure. The data includes child's location and contacts (contact name and contact number). Only the parent can access the data at the end of the transmission and no one in between.
In addition to the purposes described in Section 2, we may use email addresses to provide notifications regarding the use of CoinedOne products, announcement of new features or new products or any future amendments to this Privacy Policy. We also may use non PII information and your email to analyze usage, to improve current and future product offerings.
Regardless of the type of data that is collected, 'Superr' will never share your data with any third-parties. No personal information will be shared with them.
The application is designed to provide preventative/parental controls service to parents. Users declare themselves to be adult according to their applicable legislation. The application is designed to be used by minors, only with the assistance of a parent or guardian and with their permission. Under no circumstance, may minors use this Application on their own.
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use, crashes of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
We use Mixpanel analytics to track user behavior and gather insights about how users interact with our app. This helps us improve the user experience, identify and fix bugs, and make informed decisions about product development.
We collect data about how users interact with our app, including the pages they visit, the actions they take, and the features they use. This data may include information such as IP address, device type, browser type, and operating system. We do not collect any personally identifiable information (PII) such as names, addresses, or email addresses.
Mixpanel collects certain information when using their Services: They may also collect information from your mobile device including, but not limited to, the first time the Application is opened, the mobile carrier, the device identifier, the type of device that is being used, and your usage activity while using the Application. This information is generally used to help us deliver the most relevant information to you and improve our Services and analytics platform. They use mobile analytics software to allow us to better understand the functionality of our Applications on your phone. This software may record information such as how often you use the Application, the events that occur within the Application, aggregated usage, performance data, and what app store you used to download the Application.
We use Instabug in Superr Parents app and Superr kids app to identify critical crashes, fix them and bring back to the apps
We use the UXCam in the Superr Parents app to capture the interactions that the users have with all parts of the app
We use Intercom Chat to enable real-time communication between our users and our customer support team. This feature allows users to ask questions, report issues, and receive assistance in a convenient and timely manner.
When users initiate a chat with our customer support team through Intercom Chat, we collect certain information such as the user's name, email address, and IP address. We may also collect information about the user's device, browser, and operating system. This information is used solely for the purpose of providing customer support and improving our services.
We may disclose information where we are required to do so by law, for example, in response to a court order or a subpoena. To the extent permitted by applicable law, we may also disclose PII in response to a law enforcement agency or other public agency’s request or if we feel that such disclosure may prevent the instigation of a crime, facilitate an investigation related to public safety, protect the safety of a child, protect the security or integrity of our website and application, or enable us to take precautions against liability.
If we sell all or part of our business, sell or transfer our assets, or are otherwise involved in a merger or business transfer, we may transfer PII and non-PII to a third party as part of that transaction, to the extent permitted by applicable law. Finally, we may transfer PII and non-PII and store it outside of the jurisdiction in which a 'Superr' user is located.
Active internet connections are required to avoid unpleasant interruptions on both parent and child devices.
If internet connectivity is lost or turned off, all settings applied during this time will not be applicable on the child's phone. The parent will not receive alerts, notifications and requests sent by the child.
Also, if the child has added new contacts and/or installed new apps during this period, such data will not be synced with the parent device untilt he device reconnects with the internet and no report will be generated.
We encourage you to provide us with feedback in the form of emails sent to support@coined.one or through the contact form in the contact link on our website. Once we receive the feedback/concern, our support staff will try to get back to you as soon as possible.
As an existing customer, you may receive 'Superr' newsletters on your email. Your email address will always be kept confidential, and we will only use it to send you newsletters, special offers, changes, promos or special announcements (In addition to the purposes described in Section 2 & 3). However, you can unsubscribe at any time and details on how to do this are included in every newsletter email.
Although CoinedOne attempts to provide accurate content on the website and application, it makes no warranty that such contents are accurate or suitable for any particular purpose or will meet your requirements or will be available on an uninterrupted, timely, secure, or error-free basis.
We despise spam. We will never do something that we hate ourselves. Thus, you can rest assured that we will not spam your mailboxes with unsolicited emails and we will never sell your information to other parties.
By installing our app, you agree to the Terms and Conditions mentioned in the EULA that appears when you run the installation. Please refer our EULA for more information.
In no event will CoinedOne be liable for any damages, including without limitation, incidental, special, consequential or punitive damages, whether under a contract, tort or any other theory of liability, arising in connection with any party's use of the website/application or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, line system failure, loss of data, or loss of use related to this application and website or any application and website operated by any third party or any contents of this application and website or any other application and website, even if CoinedOne is aware of the possibility of such damages.
You agree to indemnify, defend and hold CoinedOne harmless from and against all expenses, claims, losses, damages and costs, including reasonable attorney’s fees, arising out of or relating to any misuse by the user of the content and services provided on the site or application.
'Superr' serves the purpose of monitoring and tracking children ONLY and is NOT meant for spying or any other tracking activities for others. If a parent cannot abide by this notice, we strongly recommend the parent to uninstall 'Superr' from this device. You as the ‘parent’ acknowledge that you have set up the Superr on the child's device only and all child-related data provided by you is correct to the best of your knowledge. The parent is solely responsible for all data stored on the app. Such data is collected based on the settings configured by the parent through 'Superr' app.
The information contained on our website and application has been obtained from sources believed to be reliable. 'Superr' disclaims all warranties as to the accuracy, completeness of the materials or the reliability of any advice, statement, opinion or other information distributed through the website or application. You agree that any reliance on any such statement, opinion, advice or information shall be at your sole risk and shall not be held against CoinedOne. For any legal or personal purposes, CoinedOne reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the website or application. CoinedOne may change or discontinue any aspect of its website or application at any time, including, its content, products or services described in the website or application without notice.
Our aim is to meet the highest of standards. We may change this Privacy Policy from time-to-time. If we make any changes to this Privacy Policy, we will either notify You either by posting a notice of such changes before implementing them or by directly sending You a notification.
If you have any queries regarding our privacy policy or any questions about the practices of the application, you can contact us at support@coined.one